Frequently Asked Questions
Everything you need to know about our handcrafted home collections.
What makes Artesanos Design products unique?
Every piece in our collection is handcrafted by skilled artisans using sustainable materials. We prioritize traditional craftsmanship over mass production, ensuring that each item has its own distinct character and superior durability.
How long will it take to receive my order?
Standard shipping typically takes 5-10 business days. For custom furniture or oversized items, delivery can take between 4-6 weeks depending on your location and the specific artisan's lead time.
Do you offer international shipping?
Yes, we ship our home decor and smaller furniture pieces worldwide. Shipping rates and delivery windows vary by country and are calculated at checkout.
What is your return policy for home goods?
We offer a 30-day return window for most items in original condition. Please note that custom-made furniture and final sale items are non-returnable unless they arrive damaged or defective.
How should I care for my artisanal furniture?
To maintain the beauty of your pieces, we recommend dusting with a soft, dry cloth and avoiding harsh chemicals. Specific care instructions for wood, textile, and ceramic items are included in your delivery package.
Are the materials used eco-friendly?
Sustainability is at our core. We utilize reclaimed wood, organic textiles, and low-VOC finishes to ensure our products are as kind to the planet as they are to your home.